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iPAUWAYCare SERVICE

PROFESSIONAL SERVICE • GLOBAL SUPPORT

OUR SERVICE

Maintenance and Repair

PAUWAY supports customers throughout the entire lifecycle of gas generators, diesel generators, power stations, and combined heat and power (CHP) plants.

Service Agreements

We view service agreements as a long-term, trust-based service partnership with our customers. Their purpose is to meet individual customer requirements and ensure customers’ economic success. Customized service agreements guarantee cost and planning security over the entire term.

PAUWAY’s regular maintenance helps effectively avoid downtime and ensures the quality and efficiency of the entire plant.

Maintenance and Maximum Availability

Highly qualified engineers, familiar with the detailed specifics of the plants, are responsible for the maintenance of PAUWAY generator sets and power plants. In addition, customers have quick access to any original spare parts required for the respective product series.

The combination of expertise, availability, and time savings maximizes production efficiency.

In the Best Interest of Operators

Further developments are continuously integrated into customers’ plants. Customized service documentation provides first-hand information. An available database enables quick and accurate identification of the current revision status for parts orders.

Genuine Parts · German-Spec Adaptation · Full-Lifecycle Support — Pauway MWM Gas Generator Spare Parts Service, Safeguarding Continuous Green Power Output

The efficient and stable operation of MWM gas generator sets relies on the support of high-quality genuine spare parts with precise adaptation. As an official strategic partner of MWM and a national high-tech enterprise with nearly 20 years of experience in the power sector, Pauway Energy, relying on in-depth strategic cooperation resources with Germany MWM and a global supply chain system, provides genuine original spare parts supply, customized maintenance solutions and exclusive technical support specifically for the full range of MWM gas generator sets. Our professional services eliminate risks caused by non-genuine parts and ensure the efficient and low-carbon operation of equipment throughout its lifecycle.

Core Advantages: MWM Genuine Direct Supply, Exclusive Adaptation, Covering Full Power Range Needs

  • MWM Genuine Direct Supply, Consistent Quality: All spare parts are genuine original products from Germany MWM, covering core components such as gas injectors, ignition modules, spark plugs, gas filters, oil filters, turbochargers, TCS control system components, and shock absorbers. Perfectly compatible with MWM 400kW-4500kW full-power range gas generator sets, strictly following MWM technical standards, eliminating efficiency attenuation and frequent failures caused by non-genuine parts, and extending the service life and maintenance cycle of generator sets.
  • Full-Series Precise Adaptation, Full Fuel Scene Coverage: Focusing on the full range of MWM gas generator set models, we provide exclusive spare parts solutions for different fuel adaptation needs such as natural gas, biogas, coalbed methane, and landfill gas. No multi-party deployment is required, which accurately matches the operating characteristics of the equipment and ensures that the unit can maintain optimal efficiency under various fuel conditions.
  • Ample Specialized Inventory, Rapid Cross-Border Delivery: Dual central MWM specialized warehouses in Tianjin and Beijing in China + overseas regional forward warehouses, with more than 3,000 core spare parts for MWM gas generator sets in stock. Regular spare parts are shipped within 24 hours, and emergency spare parts are responded to within 48 hours. Relying on the global logistics network, we ensure fast delivery of cross-border orders, minimize downtime and reduce operational losses.

Full-Process Services: One-Stop Solution from Spare Parts Supply to Operation and Maintenance Support

  • Customized Spare Parts Supply: According to MWM unit model, fuel type, and operating conditions (such as high temperature, high humidity, high salt spray), we provide spare parts selection optimization suggestions and bulk procurement plans; support customized production of spare parts for special working conditions, adapt to the needs of distributed energy stations, combined heat and power generation and other scenarios, and ensure the stable operation of the unit in complex environments.
  • MWM-Exclusive Maintenance Plan: Set up a senior technical team certified by MWM to conduct on-site inspections of unit operating status. Combined with fuel characteristics and operating hours, formulate personalized maintenance plans, clarify spare parts replacement cycles (such as gas filters replaced every 500 hours, spark plugs inspected and replaced every 2000 hours, etc.), and provide regular inspections, fault detection, emergency repairs and other services to maintain the unit’s optimal electrical efficiency above 45%.
  • Rapid Technical Support: 24/7 technical service hotline, with remote fault diagnosis to quickly locate problems; technical personnel respond within 4 hours in China and 48 hours overseas, carrying original certified tools and spare parts to solve problems on-site, ensuring rapid recovery of emergency power supply scenarios.
  • Spare Parts Management and Training: Establish a spare parts inventory management account for customers, provide guidance on spare parts storage and use; carry out professional training for operators and maintenance personnel to improve the independent operation and maintenance capabilities of equipment and reduce human-induced failures.

Applicable Scenarios: Covering Power Needs of All Industries, Empowering Stable Production

Whether it is continuous operation scenarios such as distributed energy stations and combined heat and power generation projects, special fuel application scenarios such as chemical parks, municipal facilities, and garbage treatment plants, or MWM gas generator sets in extreme environments such as offshore platforms and plateau areas, Pauway’s exclusive spare parts service can be accurately adapted, ensuring continuous and stable output of green power with genuine quality and professional services.

Cooperation Value: Reduce Costs, Improve Efficiency, and Build Long-Term Partnerships

Choosing Pauway MWM gas generator spare parts service not only provides genuine German-quality spare parts, but also enjoys full-process professional support certified by MWM, effectively maintaining the high-efficiency operation of the unit and reducing fault downtime losses and operation and maintenance costs. Adhering to the concept of “Win-Win with Partners”, we provide highly competitive MWM spare parts price systems and exclusive service policies for agents, engineering contractors, and end customers, helping partners deepen the green energy market and improve customer satisfaction.

Contact Us:

Email Address: market@pauway.cn

Core Maintenance Concept:

Focus on preventive maintenance instead of post-fault repair.

Over 40% of failures result from improper maintenance.

Generators are critical power lifeline for key industries.

  • Three-Level Service System

Daily inspection: Oil, circuit, cooling system checks.

Regular maintenance: Consumables replacement & performance calibration.

In-depth maintenance: Professional testing & system optimization.

  • Service Standards & Solutions

Professional team with international experience.

Compliant with ISO & OEM standards.

Customized plans for different working environments.

  • Customer Value & Guarantee

Extend service life by 3–5 years & reduce fuel consumption.

24/7 emergency response & full service records.

Ensure stable, uninterrupted power supply.

Long-term high-load operation of generator sets causes component wear, performance degradation, and frequent failures, which may lead to unexpected shutdowns and heavy operational losses.

As a national high-tech enterprise with nearly 20 years of power industry experience and an official strategic partner of MWM, Pauway Energy provides a full-lifecycle overhaul service for diesel generator sets (Cummins, MTU, Mitsubishi, etc.) and MWM gas generator sets. Adhering to OEM standards and professional technical capabilities, we restore equipment performance, extend service life, and maximize asset value.

Based on operating hours and wear conditions, we offer a three-level overhaul system:

  • Basic Overhaul: Comprehensive inspection, targeted repairs, and replacement of wearing parts to restore basic performance.
  • In-depth Overhaul: Disassembly and maintenance of core components to resolve moderate faults, restoring performance to over 90% of new equipment.
  • Comprehensive Overhaul: Full-unit renovation, replacement of key components, system reconstruction, and full-load testing, achieving performance comparable to new generators.

Our core advantages include OEM-certified technicians, genuine original parts, intelligent diagnostic tools, on-site & factory service modes, rapid global response, and long-term closed-loop O&M support.

Pauway’s full-lifecycle overhaul is widely applied in data centers, mines, hospitals, distributed energy stations, and chemical parks, ensuring stable and continuous power supply while reducing operating costs and improving equipment efficiency.

Customer Service

Long-standing experience ensures maximum availability.

With over 20 years of experience in manufacturing internal combustion generator sets and decentralized energy supply plants (CHP plants), the PAUWAY brand has upheld an unchanging principle: the availability of customers’ equipment is the decisive prerequisite for efficiency. For this reason, PAUWAY’s quality is not limited to high-quality generator sets and plants—it is also evident in our progressive service philosophy. PAUWAY is a reliable partner, always ready to provide competent support to its customers.

PAUWAY Service: Competitiveness & Customer First

A comprehensive service team, specially dedicated to PAUWAY plants, is available around the clock. With just one phone call, customers receive clear resolutions to all their inquiries. The entire process is managed and controlled by PAUWAY.

Immediate Support via Remote Diagnostics

The PAUWAY Online Service Team provides direct support and rapid diagnostics. A single phone call is all it takes for PAUWAY experts to analyze specific situations via remote data connection. Optimal availability is ensured through remote diagnostics and remote parameterization.

Contact Our Responsible Service Team:

PAUWAY Service Center, Tianjin, China

Tel: +86-22 8685 9198