Customer Service
Customer Service
Long-standing experience ensures maximum availability.
With over 20 years of experience in manufacturing internal combustion generator sets and decentralized energy supply plants (CHP plants), the PAUWAY brand has upheld an unchanging principle: the availability of customers’ equipment is the decisive prerequisite for efficiency. For this reason, PAUWAY’s quality is not limited to high-quality generator sets and plants—it is also evident in our progressive service philosophy. PAUWAY is a reliable partner, always ready to provide competent support to its customers.
PAUWAY Service: Competitiveness & Customer First
A comprehensive service team, specially dedicated to PAUWAY plants, is available around the clock. With just one phone call, customers receive clear resolutions to all their inquiries. The entire process is managed and controlled by PAUWAY.
Immediate Support via Remote Diagnostics
The PAUWAY Online Service Team provides direct support and rapid diagnostics. A single phone call is all it takes for PAUWAY experts to analyze specific situations via remote data connection. Optimal availability is ensured through remote diagnostics and remote parameterization.
Contact Our Responsible Service Team:
PAUWAY Service Center, Tianjin, China
Tel: +86-22 8685 9198
